Matt and his team were quick to respond, advocated on our behalf with the insurance company and were incredibly kind, reassuring and responsive. I would happily work with them again in the future and highly recommend Restoration Pro to others needing their services.
The people at Master Restoration are incredibly Nice and hard working people!I’d especially like to Thank Damian and Cassie who worked tirelessly for hours to pinpoint all the water damage in our home and then they immediately went to work cleaning up and drying out the damp areas to eliminate mold, mildew, etc.. Their machines are as efficient as they are.They answered all of our questions with kindness, patience and honesty. Also, Dan did come over later with more dehumidifiers and placed them in appropriate places.Spoke with the supervisor, Jason also. He was very helpful and he shared some really good information with us. All in all .. Good Job!👏🏼. to these amazing Master Restoration Employees!
Restoration Pro is an excellent company to partner with.We initially began our partnership on a fireplace remodel. I had a vision- and Matthew and Greg were able to overwhelmingly satisfy it. You can see in the pictures the before: just a plain Jane pony wall. We had nowhere to mount a TV and the room was very open. We wanted to achieve a few goals: 1) build the wall up to mount a TV, 2) install a fireplace, and 3) not break too much of the natural light. We wanted all of this with a very clean, simple and cohesive look. And boy did we get it!! Matthew knew my vision of the wood wall slats- and made the excellent suggestion to angle them. Then Greg suggested we inlay the TV so it’s flat. Just stunning recs!! Furthermore, we realized a mantle was going to be a tight fit and Greg suggested using some of the wood as an accent below the TV. This made the design look cohesive all the way around and is just remarkable.Sadly, midway through the build, our basement experienced a flood in an old pipe. (This had zero to do with the remodel.) I called Matthew up and the job was cleared up by them as well. They handled the insurance for us- which is a huge value.All in all- Restoration Pro and every one of their staff have been great to work with. Sometimes it can get a little daunting having people work in your house for weeks but I have to say-each of their employees was not a distraction, in fact, lovely to get to know.Matthew is professional, always promptly communicating- and we set expectations out from the start. They were timely and I knew the process from beginning to end- which is huge when settling on a contractor. Can’t recommend them enough. There was never a question if they’d take my money and run either- which is one of the biggest embedded fears us consumers always have to worry about. Not with Restoration Pro.Give them a shot- get out several contractors, and ultimately go with who you think lines up with your values and needs. For us, Restoration Pro checked all the boxes- and glad we selected them for the job.
F2 Garage “Alexander F.
I had a faulty upstairs bathtub overflow which created a leak that destroyed the ceiling in my downstairs living room. I was unlucky enough to have this happen in the same spot 2x as a couple weeks prior the shower head in the same bathroom broke off behind the wall. The first repair (different company) seemed to be done by someone that was figuring it out as he went and was never here when he said he would. We knew we needed to try someone else. Restoration pro was always on time, very professional and communicated fixes and feedback in an easy to understand and navigate method. While it was not fun having to rip apart my ceiling 2 times in a month, it was a relief to see the difference in work quality and I now feel confident that the work in my home was done correctly and will no longer be a worry. I would absolutely recommend Restoration Pro to anyone who has a need for their services.
Jeff “DeadIdahoSky” L.
I really felt led to write a lengthy review about Restoration Pro, and the service they performed for me. In late January I noticed the carpet in my front bedroom/office was soaking wet, This wall is an outside facing wall to the entrance of my home. I took a look outside and noticed that water was running down the back of the exterior siding, went back in, and on the inside, could tell the walls were swelling, I knew I had a huge issue on my hands.I have insurance through USAA, Restoration Pro was out the very next day first thing in the morning with their adjuster/damage inspector named Kurtiss. Kurtiss was professional, and patient, and answered all of my questions. Kurtiss assured me they work with USAA and everything would be taken care of. Kurtiss was spot-on with that statement. Everything was seamless for me, while they worked with USAA.Day two brought the Mitigation team. Brandon, Zach, and Andrew came out, and in less than 3 hours had all water-damaged flooring, drywall, and insulation out. They had all bare wood exposed, showed me the extent of the damage, and Pre-treated for mold so it would never be an issue. Brandon even went down into my crawl space to ensure no leaks were down there, even though I felt he did not have to. Brandon, Zach, and Andrew explained the process, set up all the drying equipment, and taped and sealed off that part of the house in no time. The speed, efficiency, and attention to detail were second to none.After everything was dry, Eric Davis the remodel Project manager came out to discuss the work moving forward. HE assured me that everything would be back to normal, if not better than before. Eric walked me through each step, answered all my questions, and addressed my concerns.The next step was Drywall. The gentleman they sent was great! He got all the drywall cut, installed, mudded, and taped in about a day. He also matched the texture exactly.Pedro Solorio and his family re-did the flooring. They did a fantastic job!Then Jason Hale came out to finish all caulking and painting. Paid attention to every detail, and did excellent work.I want to thank Restoration Pro and all the people they work with. They were honest, transparent, and upfront for the entire process. I cannot recommend them enough!Sincerely,Matt Arnstam.
Excellent customer service and very friendly, professional employees. We received top notch service and HIGHLY recommend this company. Stellar customer service!
Brandon and Andrew worked on our house to remove mold and replace the vapor barrier in our crawlspace. Those guys are rockstars! Fast, thorough, friendly, and professional.Because of the work they did I don't expect to see them again, but will be recommending them to others. Thanks!