Restoration Pro Frequently Asked Questions
IICRC Certified | 24/7 Emergency Services | BBB Accredited
Top Questions Homeowners Ask About Restoration Services
What certifications does Restoration Pro have?
Restoration Pro is IICRC Certified, EPA Lead‑Safe Certified, and BBB Accredited.
These certifications ensure every project follows industry standards for safety, documentation, and quality. Our team is trained in water mitigation, structural drying, mold remediation, fire and smoke restoration, and reconstruction.
What sets Restoration Pro apart from the competition?
Quality: We get the job done right the first time.
Experience: 100+ years of combined experience serving Idaho for nearly two decades.
Communication: We work directly with your insurance adjuster and keep you updated at every step.
Speed: 24/7 emergency response with rapid on‑site arrival for Boise‑area homeowners.
Full Service: Mitigation + rebuild under one roof — no juggling contractors.
What should I do first if I have water or fire damage?
Your first priority is safety. If safe, turn off utilities and call Restoration Pro immediately.
Fast action prevents secondary damage like mold, structural issues, and smoke penetration.
Our team responds quickly, assesses the damage, and begins mitigation right away.
What should I do if a pipe bursts in my home?
Call Restoration Pro immediately.
We will:
- Stop the water source
- Extract standing water
- Begin structural drying
- Document all damages for your insurance claim
- Coordinate with your adjuster
- Schedule plumbing repairs through our trusted partners
Quick response reduces damage and speeds up your claim.
How does the restoration process work?
Most projects follow these steps:
- Inspection & Documentation
- Water Extraction or Smoke Removal
- Structural Drying & Dehumidification
- Cleaning, Sanitizing & Odor Removal
- Repairs & Full Reconstruction
We handle everything from start to finish.
How long does water damage restoration take?
Most water mitigation projects take 3–5 days, depending on:
- Severity of the damage
- Materials affected
- Indoor humidity and temperature
- Equipment required
We monitor moisture levels daily to ensure safe, complete drying. For leaks that have gone unnoticed for a period of time the drying process will take much longer.
Is mold dangerous, and how do you remove it?
Yes — mold can cause structural damage and health concerns.
Our certified technicians follow IICRC S520 and EPA guidelines for:
- Containment
- HEPA filtration
- Safe removal
- Antimicrobial treatment
- Moisture source correction
We ensure the mold does not return.
Do you offer rebuild services after mitigation?
Yes. Restoration Pro provides full reconstruction, including:
- Drywall
- Flooring
- Cabinets
- Painting
- Trim
- Structural repairs
You work with one company from emergency to finished rebuild.
Does Restoration Pro work with my insurance company?
Yes. We coordinate directly with your adjuster and provide:
- Photos
- Moisture logs
- Scope of work
- Estimates
- Documentation required for claim approval
Our goal is to reduce stress and keep your claim moving.
What if my insurance claim is denied?
We can still complete your project.
We will:
- Explain the denial
- Provide repair options
- Offer partial or full restoration paths
- Provide flexible payment options through our funding partner
Even without coverage, we stay in your corner.
How fast can Restoration Pro respond to an emergency?
We offer 24/7 emergency service and often arrive within the hour for Boise‑area homeowners.
Fast response reduces damage and lowers repair costs.
What services does Restoration Pro provide?
We offer full‑service restoration, including:
- Water damage mitigation
- Fire & smoke restoration
- Mold remediation
- Storm & wind damage
- Structural drying
- Dehumidification
- Full reconstruction
How do I know if I have hidden water damage?
Common signs include:
- Musty odors
- Soft or bubbling drywall
- Warped flooring
- Sudden spikes in utility bills
- Visible staining
We use moisture meters and thermal imaging to detect hidden damage.
How do I know if I have a mold problem?
Signs include:
- Musty smell
- Discoloration on walls or ceilings
- Allergy‑like symptoms
- Recent water damage
If you suspect mold, schedule an inspection immediately.
Can I stay in my home during restoration?
In most cases, no — homeowners stay in their homes during the mitigation phase. Drying equipment can be loud, but the work is usually contained enough that families remain safely in place.
During the reconstruction phase, many homeowners choose to temporarily relocate so the work can move faster, stay cleaner, and avoid daily disruption. If relocation becomes necessary, we help coordinate with your insurance carrier for ALE (Additional Living Expenses) or LOU (Loss of use) to make the process smooth and fully documented.
For housing visit https://www.1stchoicehomestays.com/
How do I file an insurance claim for water or fire damage?
- Call Restoration Pro
- Contact your insurance company
- We document all damages
- We communicate directly with your adjuster
- We provide all required reports and photos
- We help you through the approval process
We streamline the entire process. For claim assistance click here
How do I know if water damage is covered by my insurance?
Coverage depends on the cause of the loss. Most policies cover sudden and accidental events — such as burst pipes, appliance failures, or wind‑driven rain — but exclude long‑term leaks, maintenance issues, and groundwater intrusion. When we arrive onsite, we document the source, affected materials, and moisture readings to help your adjuster determine coverage. If you’re unsure, we can review your policy language with you and help you ask the right questions.
Can Restoration Pro detect hidden moisture behind walls or under flooring?
Yes. We use professional moisture meters, thermal imaging, and non‑invasive inspection tools to identify hidden water that homeowners can’t see. This prevents mold growth, structural damage, and secondary losses. Our documentation includes photos, readings, and diagrams so your insurance company understands the full scope of the damage. For more about leak detection click here Leak Detection
What happens if mold is discovered during my water mitigation project?
If mold is found, we pause non‑essential work and create a containment plan that follows IICRC S520 and EPA guidelines. We notify your adjuster, update the scope, and provide a clear estimate for remediation. Our team handles containment, removal, HEPA filtration, and clearance testing when needed. We also identify the moisture source to prevent future growth. For more about mold remediation click her Mold Remediation
How does Restoration Pro ensure my home is safe after a fire or smoke loss?
Fire and smoke damage can leave behind toxic residues, soot, and odors. Our certified technicians perform a full safety assessment, remove hazardous debris, clean all affected surfaces, and use industry‑standard deodorization methods such as hydroxyl generators and thermal fogging. We also inspect HVAC systems, structural components, and insulation to ensure your home is fully restored and safe for occupancy. For more about Fire Damage Restoration click here Fire Restoration
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StillHave Questions?
We’re available 24/7 for emergency service in Boise, Meridian, Eagle, Kuna, Nampa, Caldwell, Star, and McCall.
Call (208) 922‑8741
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