Privacy Policy

Privacy Policy

Restoration Pro Inc.
Effective Date: 01/01/2024
Website: https://rpidaho.com/

Restoration Pro Inc. respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and how we protect SMS/text messaging consent information.

Personal Information We Collect

Restoration Pro Inc. may collect personal information from customers, property owners, insurance representatives, subcontractors, vendors, and other project contacts when they contact us, request service, submit a form, schedule an appointment, communicate with our office, or work with us on a restoration, mitigation, repair, or remodeling project.

The personal information we may collect includes:

  • Name

  • Phone number

  • Email address

  • Service address or property address

  • Mailing address

  • Insurance claim information, when applicable

  • Project information, including photos, estimates, invoices, documents, and related communications

  • Appointment and scheduling details

  • Text message communication preferences and SMS consent records

How Personal Information Is Used

Restoration Pro Inc. uses personal information to provide and manage our services, including:

  • Responding to service requests and customer inquiries

  • Scheduling inspections, appointments, and service calls

  • Providing water, fire, smoke, mold, storm damage, restoration, mitigation, repair, reconstruction, remodeling, estimating, and project management services

  • Communicating project updates and job status information

  • Coordinating work with customers, insurance adjusters, mortgage companies, subcontractors, vendors, and project team members

  • Sending appointment reminders, arrival notifications, document requests, estimate follow-ups, invoice follow-ups, and customer service messages

  • Maintaining business, insurance, accounting, and legal records

  • Improving our customer service and internal business operations

Text Messaging and SMS Consent

Restoration Pro Inc. may send text messages to customers and project contacts for business-related purposes, including appointment scheduling, appointment reminders, arrival notifications, project updates, document follow-up, estimate or invoice follow-up, emergency restoration communication, and customer service responses.

Message frequency may vary. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. For help, reply HELP or contact us directly at 208-922-8741.

SMS consent is not shared with third parties or affiliates.

Restoration Pro Inc. does not sell, rent, or share SMS consent, mobile opt-in information, or text messaging consent records with third parties or affiliates for marketing or promotional purposes.

Who Personal Information Is Shared With

Restoration Pro Inc. does not sell personal information.

We may share limited personal information only when reasonably necessary to provide our services, operate our business, or comply with legal obligations. This may include sharing information with:

  • Insurance adjusters or insurance companies involved in a claim

  • Mortgage companies involved in a claim or repair process

  • Subcontractors, vendors, suppliers, or project team members needed to complete work

  • Software, phone, payment processing, accounting, or business service providers used to operate our business

  • Legal, insurance, accounting, or regulatory parties when required

Any information shared is limited to what is reasonably necessary for the specific business purpose.

Data Protection

Restoration Pro Inc. uses reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide services, maintain business records, comply with legal, insurance, accounting, and regulatory obligations, resolve disputes, and support legitimate business operations.

Your Choices

You may contact Restoration Pro Inc. to request that we update, correct, or remove certain personal information, subject to applicable legal, insurance, accounting, and business recordkeeping requirements.

You may opt out of text messages at any time by replying STOP.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Restoration Pro Inc.
505 E 46th St. #2
Garden City, ID 83714
Phone: 208-922-8741
Email: officemanager@rpidaho.com
Website: rpidaho.com

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Restoration Pro Inc. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at [Privacy Policy URL]. Message HELP for help. Reply STOP to any message to opt out.

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